Privacy Policy

Personal Information You Provide

• Contact details including your name, email address, and phone number when you register or contact us
• Account information such as username, password, and profile preferences
• Payment information when you purchase our learning programs or services
• Communication data from emails, support tickets, and feedback you send to us
• Educational progress data including course completion rates and assessment results

Automatically Collected Information

We automatically collect certain technical information when you use our platform. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our services and ensure platform security.

Primary Uses

• Providing access to our fundamental analysis courses and educational materials
• Personalizing your learning experience based on your progress and preferences
• Processing payments and managing your account subscription
• Sending important updates about course content, platform changes, and educational opportunities
• Providing customer support and responding to your inquiries
• Analyzing platform usage to improve our educational content and user experience

Marketing Communications

We may send you educational newsletters and course recommendations based on your interests. You can opt out of marketing communications at any time while still receiving essential account-related messages.

Service Providers

We work with trusted third-party companies that help us operate our platform. This includes payment processors, email service providers, and hosting companies. These partners are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

• When required by South African law or legal processes
• To protect our rights, property, or safety, or that of our users
• In connection with business transfers or mergers, subject to confidentiality agreements
• With your explicit consent for specific purposes

Access and Correction

You can access and update most of your personal information through your account dashboard. For data not available through self-service options, contact us directly and we'll provide the information within 30 days.

Data Portability and Deletion

• Request a copy of your personal data in a portable format
• Delete your account and associated personal information
• Restrict processing of your data for specific purposes
• Object to certain types of data processing
• Withdraw consent for marketing communications

How to Exercise Your Rights

To exercise any of these rights, send a detailed request to our privacy team at support@teachwork.com. We'll verify your identity and respond within the timeframes required by applicable law. Some requests may take longer if they're complex or numerous.

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Secure database storage with access controls and regular security audits
• Regular software updates and security patches across our infrastructure
• Multi-factor authentication for administrative access to systems
• Automated monitoring systems that detect and respond to security threats

Organizational Measures

Our team receives regular privacy and security training. We maintain strict access controls, ensuring only authorized personnel can access personal data, and only when necessary for their job functions. We also conduct regular reviews of our security practices.

Retention Periods

• Account information: Retained while your account is active, plus 12 months after closure
• Educational progress data: Maintained for 24 months to support your learning continuity
• Payment records: Kept for 7 years to comply with South African financial regulations
• Support communications: Stored for 3 years to improve our customer service
• Marketing data: Deleted immediately upon opt-out or account closure

International Data Transfers

Some of our service providers operate outside South Africa. When we transfer your data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities and adequacy decisions where applicable.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality and security
• Performance cookies: Help us understand how you use our site to improve user experience
• Functional cookies: Remember your preferences and personalize your experience
• Analytics cookies: Provide insights into site usage and educational content effectiveness

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some platform features. We provide cookie preference settings in your account dashboard for granular control over non-essential cookies.

Age Verification

During registration, we require users to confirm they're at least 18 years old. If we discover we've inadvertently collected information from someone under 18, we'll delete that information promptly and restrict access to the account.

Educational Content Disclaimer

Our fundamental analysis courses are educational in nature and don't constitute financial advice. We may collect information about your learning preferences and progress to personalize educational content, but we don't provide investment recommendations based on your personal financial situation.

Notification Process

For significant changes that affect your rights or how we use your information, we'll notify you at least 30 days in advance via email and through prominent notices on our platform. Minor updates may be communicated through our regular communications or platform notifications.

Your Options

If you don't agree with policy changes, you can close your account before the changes take effect. Continued use of our platform after the effective date constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about our privacy practices.